Benefits of e-signature with signNow
What's the value of digitizing document workflows?
Increased employee productivity
Paper-based signature workflows can be time-consuming, even when everyone's in the same room. If someone forgets to sign on one dotted line or fills out a portion of the document incorrectly, the process stalls or has to start over. When everyone is working remotely, managing paper is even more of a hassle — complete with printing and scanning, then mailing, emailing or faxing.
With signNow, Owen says digital document workflows get turned around an average of 25 times faster, because signers can do their part with just a few clicks and information gets entered correctly the first time, every time.
Improved customer experience
As easy as it is to send e-signature documents, it's even easier for the recipients to complete them. Customers can access documents using the mobile app. The software guides them through the document, shows them exactly where to sign and ensures they complete all required sections before submitting.
This ease of use translates to increased productivity — 80 percent of documents are signed and returned within a day — and customer satisfaction scores improve an average of 127 percent, according to signNow.
Secure, legally binding documents
signNow's solution meets industry-leading security and compliance standards, including HIPAA, GDPR, FERPA, SOC 2 type 2 and PCI DSS. And thanks to digital certificates, businesses can be sure they're seeing the document exactly as it looked when it was signed.
Digital signatures are legally binding, says Colin Teubner, signNow's director of customer solutions, and the platform allows for several different authentication methods, depending on the business's needs and preferences.
signNow offers world class security and authentication such as:
- Detailed audit trail with IP address
- SMS authentication
- Voice authentication
- Password protected documents
- Data encrypted at rest
- TLS security for encrypting documents in transit
- Support your HIPPA compliance initiatives with a BAA
- SOC2 audit available
Sending paper documents for a customer to sign can cost $25 to $35 due to printing and shipping expenses, says Owen. signNow has monthly pricing (subscription model) that is cancellable anytime, and they offer a discounted annual fee for up-front payment. The app can also be purchased via Samsung AppStack, which offers discounts when you bundle apps or purchase together with Samsung devices.
Owen says customers typically get seven times their return on investment (ROI) in the first year. And unlike competitors that cap user send limits at around 100 per year, signNow's cap is 1,000. "That's 10 times the opportunity for usage of product, less cost and a simpler user interface than businesses get with our competitors. Very rarely do our customers need to purchase an additional seat because of send limits."
Business continuity during the pandemic
With contactless completion of important documents, employees can keep working from home for as long as the law or their employer requires, and customers can feel safe doing business with the company remotely.
Companies can get up and running with signNow quickly. To deploy the software, they simply need to create an account and ask employee users to install the mobile app on their smartphones or tablets. The technology typically requires little to no training, and most integrations can be set up with just a couple hours' phone support from the signNow team.
"We do training for free on request if customers need it, but most don't, because the system is very intuitive," says Teubner. "We also host monthly webinars to help with advanced tips and tricks inside the product."