Benefits of eHopper point of sale solution
eHopper's value extends far beyond COVID-19. Even in normal times — or whatever "new normal" comes next — your business can expect the following benefits:
You can get eHopper's solution as an all-in-one mounted tablet with credit card reader, or you can download the app on multiple mobile devices. This way, waiters can place customer orders directly from their tables, rather than jotting down orders on paper and then entering them on a computer. With streamlined communication, the kitchen staff can start preparing orders without a hitch. And when the customer's ready to pay, the waiter can print a ticket — or better yet, the customer can pay directly from their phone.
Likewise, retail customer service reps can use tablets to check store inventory and even ring up small purchases, saving customers a trip to the checkout line. Retailers can also speed up sales by installing self-checkout stations.
Traditional cash registers provide limited ability to trace sales, says Basin. "Cashiers just count the items being bought, ring up the sale, process the credit card and provide a receipt," he explains. "With eHopper, every sale is mapped to an employee who processes the sale and also it tracks which items are being bought. Being able to trace sales helps to minimize fraud, which is critical."
eHopper also minimizes the potential for human error. "Without an integrated payments system, cashiers typically enter data in the POS system and then manually process payments using the credit card terminal," says Basin. "That creates the potential to double-enter certain items. With our system, the software is connected to the payment terminal, so there's minimal opportunity for human error or double entry."
Whether your small business has one, two or 200 stores, eHopper's solution can support and connect them all. "We provide multistore, multiregister functionality, meaning that our system tracks sales across stores and provides inventory visibility and reporting across the stores. We also provide location-based taxes, so if a business has different stores with different taxation, the system knows that."
Better customer experience
eHopper allows your staff to be more efficient and informed. The inventory management functionality helps you keep high-demand products in stock. And the CRM feature provides full visibility into individuals' purchase history so you can personalize marketing messages. You can also use the solution to survey customers about their experience and offer loyalty rewards programs.
Cheaper credit card processing
eHopper provides merchant services, so you don't need a third-party vendor for credit card payments. Your business can either pay a competitive processing fee, or you can take advantage of eHopper's free cash discount surcharging program, which passes processing fees along to the customer. "If your customers are OK with it, it's a nominal fee for them, but typically it's a significant savings for the small business," notes Basin. "If you process 50,000 cards a month, and the fees are typically 3 percent, you'd save about $1,200 a month."