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Most Frequently Asked Questions

  • Thanks for choosing to purchase the newest Galaxy phone! In an effort to get the phone shipped to you as quickly as possible, we are shipping the phone and any add-ons separately. This means you’ll have your phone as quickly as possible, but the additional accessories may arrive up to ten days later.

    Televisions purchased as an add-on during the checkout process will also be shipping after the phone, so be sure to select a delivery date that’s after March 2nd to ensure an accurate delivery window.

  • As long as the preorder hasn’t entered the shipping process, you’ll be able to cancel your order by going to the My Orders page and using the Cancel Item button.

    If that button isn’t available, or doesn’t cancel the order, it’s because we’ve started shipping the order and we’re unable to make any changes. If you no longer want the order, simply refuse delivery and it will be sent back to us for a full refund.

    If you need to modify your order or change the accessories, give us 30-60 minutes to refresh your Reserve credit (or any other promotional codes applied to your order) before placing another order and applying the credits again.

  • If a product is out of stock, or unavailable online, we provide the “Where to Buy” button to help you find a local retailer carrying the product. We will add an option to buy once the product is in stock, so be sure to check back often!

  • You can always track your order by signing into the My Orders page and using the “Track Order” button next to the item you’d like to track. If it’s marked as delivered, but you still don’t see it, be sure to check the surrounding area and wait at least 24 hours. This will help ensure the carrier didn’t place the package out of view or mark the parcel as delivered in error.

  • It’s easy! Simply sign into the My Orders page and use the “Return” button to initiate a return. You’ll have 15 days to return the product once an RMA has been issued. Please keep in mind, all merchandise must be in the original packaging and have all the original items (such as manuals, remotes, cables, etc.)

  • Check out our full FAQs!

Manage Your Order

Check order status, track shipment and returns.

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